crikerx Privacy Policy
At crikerx, your privacy is treated as a core responsibility, not a formality. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used and stored, and what rights you hold as a player based in Bangladesh.
Protected
At a Glance
How crikerx Protects Your Privacy
The following highlights summarise crikerx's approach to data privacy. These are provided for quick reference — the detailed legal text in the sections below constitutes the binding policy in all circumstances.
All data exchanged between your device and crikerx is protected by industry-standard SSL/TLS encryption. Your login credentials, payment details, and personal information travel securely across every connection.
crikerx does not sell, rent, or trade your personal data to third-party marketers or data brokers. Information you provide during registration is used solely to operate your account and improve your experience on the platform.
We collect only the personal information genuinely required to verify your identity, process transactions, and comply with applicable regulations. We do not collect data beyond what is necessary for these legitimate purposes.
Registered crikerx players have the right to access, correct, or request deletion of their personal data at any time. Submit a request via [email protected] and our team will respond within the timeframes described in this policy.
crikerx uses cookies and similar technologies only for essential platform operation, session management, and aggregate analytics. We do not use cross-site tracking cookies or serve third-party advertising cookies.
Data collected about your gaming behaviour is used, in part, to support responsible gaming features such as deposit limit monitoring and activity alerts — helping to keep your experience safe and within your personal boundaries.
Section 1
Data We Collect
When you interact with the crikerx platform — whether by creating an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal data. The specific data collected depends on the nature of your interaction with us.
Registration and Account Data
When you register a crikerx account, we collect your full legal name, date of birth, residential address within Bangladesh, email address, and mobile number. This information is required to verify your identity, confirm your eligibility to use the platform (including the 18+ age requirement), and establish your account record.
Identity Verification Data
To comply with our know-your-customer (KYC) obligations, we may collect copies of identity documents including your Bangladesh National Identity Card (NID), passport, or BRTA driving licence. We may also collect a selfie photograph for biometric comparison purposes during the verification process. These documents are processed securely and retained only for as long as legally required.
Financial and Transaction Data
We collect records of all financial transactions conducted through your crikerx account, including deposit amounts, withdrawal requests, payment method identifiers (such as your registered bKash or Nagad mobile number), and transaction timestamps. We do not store full bank account numbers or card numbers directly; these are handled by our regulated payment processing partners.
Betting and Gaming Activity
All betting and gaming activity associated with your account is logged, including wager amounts, game selections, bet outcomes, session duration, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud detection.
Technical and Device Data
When you access crikerx via a browser or mobile device, we automatically collect technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited on our platform. This data helps us maintain platform performance, detect unusual access patterns, and improve the user experience.
Communications Data
If you contact crikerx through our support email ([email protected]) or any other communication channel associated with the platform, we retain records of that correspondence, including the content of your messages and the date and time they were sent.
Data Categories Summary
| Category | Examples |
|---|---|
| Identity | Name, DOB, NID, address |
| Financial | bKash/Nagad number, transactions |
| Gaming | Wagers, sessions, outcomes |
| Technical | IP address, device, browser |
| Communications | Support emails, messages |
Section 2
How We Use Your Data
crikerx processes your personal data only for purposes that are legitimate, proportionate, and clearly connected to the operation of our sportsbook and casino platform. The following outlines the primary purposes for which your data is used.
Account Management and Authentication
Your registration data is used to create and maintain your crikerx account, authenticate your identity when you log in, and ensure that only you — or a person you have explicitly authorised — can access your account. Account data is also used to personalise your platform experience, including language preferences and notification settings.
Payment Processing
Financial data is used to process your deposits and withdrawals via your chosen payment method, whether that is bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, or City Bank. We share the minimum necessary financial data with our payment processing partners to complete each transaction securely.
Identity Verification and Compliance
We are required to verify the identity and age of all registered players. Your KYC documents and registration data are used for this purpose. Compliance-related processing also includes monitoring transactions for patterns consistent with money laundering or the financing of illegal activity, as required under applicable Bangladeshi financial regulations.
Responsible Gaming Monitoring
Gaming activity data is analysed to identify patterns that may indicate problem gambling behaviour, such as rapid increases in wager size, unusually long session durations, or repeated deposit-and-withdrawal cycles. Where such patterns are detected, crikerx may proactively contact you with information about our responsible gaming tools. For more detail, visit our Responsible Gaming page.
Fraud Prevention and Platform Security
Technical and behavioural data — including IP addresses, device fingerprints, and betting patterns — are used to detect and prevent fraudulent activity, including bonus abuse, multi-accounting, automated betting, and unauthorised access attempts. Accounts identified as posing a fraud risk may be suspended pending investigation.
Customer Support
Communications data is used to respond to your support enquiries, investigate account disputes, and maintain records of interactions for quality assurance purposes. Support staff access only the account data relevant to the specific issue being resolved.
Platform Improvement and Analytics
Aggregated, anonymised technical and usage data is used to analyse platform performance, identify popular features, and guide product development decisions. Individual user data is not used for these analytics purposes without first being anonymised.
- Contractual necessity (operating your account)
- Legal obligation (KYC, AML compliance)
- Legitimate interests (fraud prevention, security)
- Consent (optional marketing communications)
Section 4
Data Sharing and Third Parties
crikerx does not sell or rent your personal data. However, operating a sportsbook and casino platform requires us to share limited data with certain trusted service providers and, in specific circumstances, with regulatory or legal authorities. This section describes those arrangements.
Payment Processing Partners
To process your deposits and withdrawals, crikerx shares the minimum necessary transaction data with our payment processing partners, including the mobile wallet providers bKash, Nagad, Rocket, and Upay, and our banking partners Dutch-Bangla Bank, BRAC Bank, and City Bank. These partners act as independent data controllers for their own services and are subject to their own privacy policies and applicable Bangladeshi financial regulations.
Identity Verification Providers
Where automated identity verification services are used to process KYC documents, personal data including document images and biographical details may be shared with our verification technology partner. Such partners are bound by strict data processing agreements and may not use your data for any purpose other than completing the verification task.
Game Software Providers
crikerx's casino and slot games are powered by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your anonymised session identifier to deliver game content and record game outcomes. They do not receive your full name, NID, or payment details.
Legal and Regulatory Disclosures
crikerx may disclose personal data to competent Bangladeshi authorities — including law enforcement agencies and financial intelligence units — where required to do so by applicable law, court order, or regulatory direction. We will inform you of any such disclosure to the extent permitted by law.
Business Transfers
In the event of a merger, acquisition, or sale of substantially all of crikerx's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players via email in advance of any such transfer and will ensure that the acquiring entity agrees to honour the commitments set out in this Privacy Policy.
- Payment partners (bKash, Nagad, Rocket, Upay, banks)
- KYC verification providers
- Game software providers (anonymised only)
- Legal/regulatory authorities (when required by law)
- Advertising networks or data brokers
- Social media platforms
- Unaffiliated third-party marketers
- Any party not listed in this policy
Section 5
Data Security
crikerx takes the security of your personal data seriously and applies layered technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure.
Encryption in Transit and at Rest
All data transmitted between your device and the crikerx platform is protected using TLS 1.2 or higher encryption. Sensitive data stored in our systems — including identity document images and financial transaction records — is encrypted at rest using industry-standard algorithms. Encryption keys are managed separately from the data they protect.
Access Controls
Access to personal data within crikerx's systems is restricted on a strict need-to-know basis. Only authorised personnel with a defined operational need may access player data, and all access is logged and subject to regular audit. Administrative access to production systems requires multi-factor authentication.
Infrastructure Security
The crikerx platform is hosted on infrastructure that applies regular security patching, intrusion detection monitoring, and firewall protection. Our development team follows secure coding practices and conducts periodic security reviews to identify and remediate potential vulnerabilities before they can be exploited.
Incident Response
In the event of a data security incident that poses a risk to your personal data, crikerx will assess the severity of the incident and notify affected players without undue delay — and within 72 hours of becoming aware of the breach where feasible. The notification will describe the nature of the incident, the data affected, and the steps we are taking to address it.
Your Responsibility
While crikerx maintains robust server-side security, the security of your account also depends on you keeping your login credentials confidential. Do not share your crikerx password with anyone. If you suspect your account has been compromised, contact us immediately at [email protected].
Security Measures
- TLS 1.2+ encryption in transit
- Encryption at rest for sensitive data
- Role-based access controls
- Multi-factor admin authentication
- Intrusion detection monitoring
- Regular security patching
- Periodic security reviews
- 72-hour breach notification target
If you believe your crikerx account has been accessed without your permission, contact [email protected] immediately. We will investigate and, where appropriate, temporarily suspend your account while the matter is resolved.
Section 6
Data Retention
crikerx retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes or enforce our agreements. The following outlines our general retention approach by data category.
Account and Identity Data
Your registration information and KYC documents are retained for the duration of your active account relationship with crikerx and for a period of five years following account closure. This retention period reflects our obligations under applicable anti-money laundering regulations and the need to maintain records for dispute resolution and audit purposes.
Transaction Records
All financial transaction records — including deposits, withdrawals, and bet settlement records — are retained for a minimum of five years from the date of each transaction. This is consistent with standard financial record-keeping requirements in Bangladesh.
Gaming Activity Logs
Detailed gaming activity logs, including individual wager records and session data, are retained for three years from the date of the activity. After this period, data may be aggregated and anonymised for statistical purposes but will no longer be associated with your individual account.
Communications Records
Records of support communications are retained for two years from the date of the last interaction in each thread. This retention supports our ability to investigate recurring issues and maintain quality assurance standards.
Deletion and Anonymisation
Upon expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be linked to any identifiable individual. Where technical constraints prevent immediate deletion (for example, in backup archives), data is quarantined and excluded from active processing until it can be permanently removed.
Retention Schedule
| Data Type | Retention Period |
|---|---|
| Account & KYC data | 5 years post-closure |
| Transaction records | 5 years from transaction |
| Gaming activity logs | 3 years from activity |
| Support communications | 2 years from last contact |
| Analytics (anonymised) | Indefinite (no PII) |
Section 7
Your Privacy Rights
As a crikerx player, you have specific rights regarding the personal data we hold about you. These rights are set out below. To exercise any of these rights, contact our support team at [email protected] with your full name, registered email address, and a clear description of your request. We will respond within 30 days of receiving a valid request.
Right of Access
You have the right to request a copy of the personal data crikerx holds about you. Upon a valid access request, we will provide a structured summary of your data in a commonly used format. Note that we may redact information that relates to other individuals or that we are legally prohibited from disclosing.
Right to Rectification
If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that changes to certain identity data (such as your name or date of birth) will require supporting documentation consistent with our KYC process.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Please be aware that we may be required to retain certain data for regulatory or legal reasons even after an erasure request — in such cases, we will explain which data must be retained and why.
Right to Restrict Processing
In certain circumstances — for example, where you contest the accuracy of data we hold, or where processing is unlawful but you prefer restriction over erasure — you may request that we limit how we process your data while the matter is resolved.
Right to Data Portability
Where we process your data on the basis of your consent or contractual necessity, you have the right to receive your data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider.
Right to Object
You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. Upon receiving an objection, we will cease processing unless we can demonstrate compelling legitimate grounds that override your rights, or where processing is necessary for legal claims.
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict how your data is processed
- Receive your data in portable format
- Object to processing based on legitimate interests
- Opt out of marketing communications
Email [email protected] with your registered name and a clear description of your request. We aim to respond within 30 days. For identity verification purposes, we may ask you to confirm your registered email address before processing your request.
Section 8
Updates to This Policy
crikerx reserves the right to update or revise this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes in our data processing practices, or improvements to our platform and services. We are committed to keeping you informed of any material changes that affect your rights.
How We Notify You of Changes
When we make a material change to this Privacy Policy, we will notify registered players by email to the address associated with their crikerx account at least 14 days before the change takes effect. A notice will also be displayed prominently on the crikerx platform for the same period. Non-material changes — such as typographical corrections or structural clarifications that do not alter the substance of the policy — may be made without advance notice.
Version History
Each published version of this Privacy Policy carries an effective date displayed in the hero section at the top of this page. The current version is effective from 1 January 2026. If you wish to obtain a copy of a previous version of this policy, please contact [email protected].
Continued Use Constitutes Acceptance
Your continued use of the crikerx platform after the effective date of any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should cease using the platform and may request account closure by contacting our support team. Account closure requests will be processed in accordance with our Terms & Conditions.
Questions and Contact
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how crikerx processes your personal data, please contact us at [email protected]. We take all privacy enquiries seriously and will respond promptly and thoroughly to every message we receive.
Policy Version
- Current Version: 1.0
- Effective Date: 1 January 2026
- Notice Period: 14 days before changes
- Contact: [email protected]
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, which together form the full set of rules governing your use of the crikerx platform.
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